Another customer, Robert Clarkson, complained bitterly about the lack of information on the whereabouts of his Citroën C5 Aircross Hybrid on the Trustpilot reviews page for dealer Robins & Day.
“How can my new car that was made in September sit in a field for two months without the delivery company knowing where it is? Absolute shambles. Get a grip of your delivery system, Citroën UK management!” he wrote.
When asked for comment by Autocar Business, Stellantis said: “The current delivery situation is currently heavily influenced by the lack of transport capacities on the European market. Due to the ongoing pandemic, the geopolitical situation and the resulting absence of drivers from freight forwarders, there are delays in deliveries. Despite the challenges, we are doing our utmost to provide our customers with the vehicles they have ordered as quickly as possible. Pickup by retailers is one way of improving the current delivery situation. Retailers can now pick up ordered vehicles themselves from compounds (intermediate storage facilities) so that they can be handed over to our customers promptly.”
Stellantis last week paused production in Sochaux, France, on the back of logistics problems, Reuters reported. The news agency reported two weeks ago that Stellantis was being forced to store around 4000 newly built Peugeot 3008s at the facility following logistics issues.
Stellantis management blamed the shortage of truck drivers on its recent inability to ship cars from factories to dealerships.
“At the moment, we can’t build enough cars, and the ones we are building in Europe we’re struggling to get to the point of sale,” Stellantis CFO Richard Palmer said on the company’s third-quarter earnings call in early November.
Car makers are also suffering delays shipping cars from China and other other locations, due to a shortage of car carriers and staff shortages in European ports.
Stellantis production numbers rose by 25% in the third quarter of this year as the chip crisis eased, but shipments went up by only 14%.